Refund and Warranty Policy

At Fibismartgadgets,we are committed to ensuring your satisfaction with our products. Please review our refund and warranty policy below:

1. Refund and Replacement Policy

• Damaged Products: If your product is faulty and cannot be repaired within 30 days of purchase, we offer a brand new replacement and pay for all delivery charges.
• Logistics Damage: If the product is damaged during delivery by the logistics company, we will provide an immediate replacement.
• Incorrect Orders: If the product you received is different from what you ordered, we will offer a full refund or replacement.

2. Warranty Policy

• Free Repairs: We offer a free repair warranty for one year from the date of purchase. This warranty covers only the engine of the product and for those using for home use .
• Exclusions: The one-year warranty does not cover damages resulting from misuse, accidents, or if the product is broken by customers .

3. Conditions for Refund, Replacement, or Repair

• Adherence to Guidelines: Refunds, replacements, or free repairs will only be provided if the product has been used in accordance with the rules and guidelines provided.
• Customer Responsibility: We will not be held responsible for damages caused by customer misuse or negligence.

4. General Terms

• Proof of Purchase: A valid proof of purchase is required for all refunds, replacements, and warranty claims.
• Inspection: All returned products will be inspected to determine the cause of damage and eligibility for refund, replacement, or repair.

We strive to provide the best service and quality products to our customers. If you have any questions or need further assistance, please contact our customer service team at contact@fibigroups.com

Thank you for choosing Fibismartgadgets